Frequently Asked Questions

Kiwi Biolab is a New Zealand owned and operated research peptide supplier. We provide high-purity, independently tested peptides to the New Zealand research community, offering reliable local access to compounds that were previously difficult to source domestically.

No. All products sold by Kiwi Biolab are strictly for research purposes only. Our products are not intended for human consumption, veterinary use, or any clinical or therapeutic application. By purchasing from us, you confirm that you understand and accept this condition.

Our products are sold for research use only. All buyers must be 18 years of age or older. By placing an order, you confirm that you are purchasing for legitimate research purposes and that you accept our Terms & Conditions.

All of our peptides meet or exceed 99.5% purity, as verified by independent third-party testing through Janoshik Analytical. We do not rely solely on manufacturer certificates — every batch is independently tested before we offer it for sale.

Yes. Certificates of analysis (CoA) are available on request or included with your order. These certificates document the purity, identity, and composition of each batch as verified by independent testing.

Peptides should be stored in a cool, dry place away from direct sunlight. Some peptides require refrigeration — please check the individual product pages for specific storage instructions. Proper storage helps maintain peptide stability and purity over time.

No. Needles, syringes, and other ancillary supplies are required to use our research chemicals but are not included with any order. You will need to source these separately from an appropriate supplier.

We currently ship to New Zealand only. We do not offer international shipping at this time.

Shipping typically takes 2–4 weeks. Delivery timeframes are estimates and may vary depending on your location and carrier schedules. You will receive tracking information once your order has been shipped.

Yes. All orders are shipped in plain, unmarked packaging with no external branding or indication of the contents.

In the event that an order is seized, confiscated, or destroyed by any government agency or authority during transit, we offer a 30% refund only. This partial refund is offered as a goodwill gesture. Please see our Terms & Conditions for full details on our seized mail policy.

We accept cryptocurrency only. New Zealand payment processors do not support peptide research transactions, so we use crypto as our payment method. We try to make this as easy as possible — providers like MoonPay let you buy crypto with a debit or credit card in minutes if you do not already hold any.

NZ payment processors do not support peptide research sales. Cryptocurrency is the most reliable payment method for our industry, and it allows us to serve the research community without disruptions from payment processor restrictions.

If you do not already hold cryptocurrency, there are several well-known providers that make it easy to get started:

• MoonPay — Buy crypto directly with a debit or credit card in minutes. One of the simplest options for first-time buyers.
• Binance — One of the world’s largest cryptocurrency exchanges, offering a wide range of coins and competitive fees.
• Coinbase — A beginner-friendly platform popular internationally, with a straightforward interface for buying and sending crypto.
• Easy Crypto — A New Zealand-based service that lets you purchase crypto using NZD bank transfers. A popular choice for NZ customers.
• Kraken — A well-established exchange known for strong security and a broad selection of cryptocurrencies.

Most providers allow you to purchase crypto and send it to an external wallet within a few minutes. Our checkout process will provide a wallet address to send your payment to.

KYC (Know Your Customer) is an identity verification process required by most cryptocurrency providers. When you sign up with a provider like MoonPay, Binance, or Coinbase, they may ask you to verify your identity with a photo ID and proof of address. This is a standard legal requirement for financial service providers to prevent fraud and money laundering.

None of this data is shared with us. KYC is handled entirely by the crypto provider you choose — Kiwi Biolab never receives, stores, or has access to any of your identity verification documents or personal data submitted during the KYC process. The verification exists solely between you and the payment provider. Your purchase from our store cannot be traced back through the provider’s KYC records to our website.

Yes, you can cancel your order within 24 hours of placing it for a full refund. After the 24-hour grace period has passed, orders cannot be cancelled. If your order has already been dispatched, no cancellation is possible. Please contact us as soon as possible if you need to cancel.

Yes. Tracking information is provided once your order has been shipped. You will receive the tracking details via email, and you can also check your order status through your account on our website.

Our refund policy is outlined in our Terms & Conditions. In general, we can accept returns for damaged or defective products reported within 7 days of receipt. For seized orders, a 30% refund is available. Please refer to our Terms & Conditions for full details.

Creating an account is recommended as it allows you to track your orders, view order history, and manage your details more easily. However, it may not be strictly required for all purchases.